WARRANTY: We will repair or exchange any defective merchandise for a period of 30 days after the date of sale.
RETURNS: If returning merchandise from the USA, please indicate on your return mail that this is 'CANADIAN GOODS, BEING RETURNED TO THE MANUFACTURER'. If this is not done, Canada Customs will not allow the shipment through without expensive Duty and Excise Taxes, and we will not be able to accept the shipment.
SHIPPING TIME: Please allow four to six weeks to complete custom jewelry orders.
SHIPPING: We ship by Express Post within Canada and UPS to the USA. Deliveries usually take 4 - 10 business days depending on your location. Fedex next day shipping is also available for slightly higher cost.
WARRANTY: We will repair or exchange any defective merchandise for a period of 30 days after the date of sale. We work to ensure that all of our customers are satisfied with their orders. NOTE: If returning merchandise from the USA, please indicate on your return mail that this is 'CANADIAN GOODS, BEING RETURNED TO THE MANUFACTURER'. If this is not done, Canada Customs will not allow the shipment through without Duty and Excise Taxes, and we will not be able to accept the shipment.
We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ('PII') you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)
As a visitor to David Neel Studio, davidneelstudio.com, you have the right to understand our information privacy practices prior to providing us with any of your PII.
What information we collect
David Neel Studio only collects PII that you voluntarily provide to us.
How we use your information
David Neel Studio uses your PII only for the purpose of responding to and fulfilling your requests for the products of David Neel Studio.
Who we share your information with
David Neel Studio will only share your PII with our authorized service providers, and only as necessary in order to complete a transaction that you specifically request. David Neel Studio does not sell or rent your PII to anyone.
Information collected about you
David Neel Studio collects personally identifiable information ('PII') about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. On all David Neel Studio pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit question or suggestion, or request assistance with filling your order.
Sharing your information
David Neel Studio does not sell or rent your PII to anyone.
Our legal obligations
David Neel Studio may be required by law to disclose information you have provided in obtaining our products. David Neel Studio may also disclose information against someone who poses a threat to David Neel Studio interests (such as customer fraud).
Changes to the David Neel Studio Statement
This Privacy Statement was produced and posted on October 2, 2017. David Neel Studio reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how David Neel Studio will use your PII, David Neel Studio will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information. If you have questions about our Privacy Statement, please e-mail us.
Contacting David Neel Studio
We want to make sure you have control over your online shopping experience's as a David Neel Studio customer, and protecting your personal information of is of vital importance to us.